Vivenza — Privacy Policy

Last updated: 09 October 2025

Welcome to Vivenza (“we”, “us”, “our”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website vivenza.fun.
By using our services, you agree to the terms described in this policy, which comply with the UK Data Protection Act 2018, the UK GDPR, and the EU General Data Protection Regulation (GDPR).

1. Information We Collect

1.1. Account Information
When you create an account or make a purchase on our website, we collect your name, email address, billing and shipping address, and other necessary details to process your orders and provide customer support.

1.2. Payment Information
For payment processing, we collect transaction details such as card number, expiry date, and security code.
These details are securely processed through PCI-compliant payment gateways and are not stored on our servers.

1.3. Website Usage Data
We automatically collect non-identifiable information about your interactions with our site — including pages visited, time spent, device type, browser, IP address, and general navigation behavior. This helps us improve website performance and user experience.

2. How We Use Your Information

2.1. Order Processing
To process your purchases, confirm payments, arrange shipping, and provide updates on your order status.

2.2. Service Improvement
To enhance our website’s functionality, personalize recommendations, and optimize the shopping experience.

2.3. Marketing Communications
With your consent, we may send promotional emails about new products, discounts, or updates from Vivenza.
You can unsubscribe at any time by clicking the opt-out link in our emails or contacting our team directly.

3. Sharing of Information

3.1. Service Providers
We share your data only with trusted third parties when necessary — such as payment processors, shipping companies, and analytics providers — solely for order fulfillment and website optimization.

3.2. Legal Obligations
We may disclose information if required by law, court order, or regulatory authority to comply with legal obligations.

4. Data Protection & Security

We implement industry-standard encryption (SSL) and secure data storage protocols to protect your information from unauthorized access, misuse, or alteration.
Access to personal data is restricted to authorized personnel only and processed in compliance with the GDPR principles of integrity and confidentiality.

5. Your Rights

Under UK and EU data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or outdated information.
Request deletion (“right to be forgotten”).
Object to processing for marketing purposes.
Withdraw consent at any time.

To exercise these rights, contact our Data Protection Officer at privacy@vivenza.fun.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — such as processing orders, resolving disputes, and complying with legal requirements.

When data is no longer needed, it is securely deleted or anonymized.

7. International Data Transfers

If your information is transferred outside the United Kingdom or European Union, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or transfers to countries with adequate data protection standards.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The revised version will be posted on vivenza.fun, and the “Last Updated” date will be modified accordingly.

9. Contact Us

If you have questions or concerns about how we handle your personal data, please contact us at:

📧 privacy@vivenza.fun
🌍 https://vivenza.fun

Customer Support Hours:
Monday to Friday — 08:00 to 18:00 (GMT)
Saturday — 08:00 to 12:00 (GMT)