Shipping Policy
Vivenza — Shipping Policy
Last updated: 09 October 2025
Welcome to Vivenza (referred to as “we”, “us”, or “our”).
This Shipping Policy outlines the terms, timelines, and responsibilities related to the delivery of orders placed on our official website vivenza.fun, in accordance with consumer protection laws and e-commerce standards across the United Kingdom and European Union.
1. Order Processing
1.1. At Vivenza, we aim to process and dispatch all orders as quickly as possible. Orders are typically processed within 2–3 business days after payment confirmation.
1.2. During peak periods (e.g. sales, holidays, or promotional events), processing may take slightly longer, but customers will always be notified of any expected delays.
1.3. If your order exceeds the estimated delivery timeframe and you no longer wish to wait, you may request a full refund, which will be processed without issue.
1.4. All products listed on our website are shipped directly from our European logistics partners or designated fulfillment centres.
2. Delivery Methods & Rates
2.1. We offer multiple shipping options to accommodate our customers’ needs, including Standard, Tracked, and Express Delivery. Available options and respective rates are displayed at checkout before confirming your order.
2.2. Free shipping may be available on selected products, promotional campaigns, or for orders exceeding a specified value.
2.3. All shipping costs are clearly shown at checkout before payment. Certain destinations or heavy/bulky orders may incur additional fees, which will be disclosed in advance.
3. Delivery Destinations
3.1. We currently deliver across the United Kingdom, European Union, and selected international destinations.
3.2. Please ensure that the delivery address entered at checkout is complete and accurate to avoid delays or undeliverable shipments.
4. Order Tracking
4.1. Once your order has been shipped, you will receive a tracking number and link via email to monitor your parcel’s progress in real time.
4.2. If you experience issues tracking your order, our customer service team is available to assist you at any time.
5. Successful Delivery
5.1. A delivery is considered successful once the parcel has been delivered to the address provided at checkout, or collected from a designated pickup point or courier depot.
5.2. In case of failed delivery attempts or incorrect address details, our support team will reach out to arrange re-delivery or provide assistance.
6. Delivery Delays
6.1. While we strive to meet all estimated delivery times, unforeseen delays may occur due to factors such as customs inspections, weather conditions, or courier disruptions.
6.2. In such cases, Vivenza will communicate proactively and provide updated delivery information.
7. Incorrect Address
7.1. It is the customer’s responsibility to provide an accurate and complete delivery address.
7.2. If an order is returned due to incorrect or incomplete information, re-delivery costs and any associated fees will be the responsibility of the customer.
8. Customs & Import Duties
8.1. For orders delivered outside the United Kingdom or European Union, customs duties, import taxes, or handling fees may apply depending on local regulations.
8.2. These charges are not included in the order total and must be covered by the customer upon delivery.
9. Returns & Exchanges
9.1. Please refer to our Return Policy for detailed information on returns, exchanges, and refunds.
9.2. By placing an order with Vivenza, you agree to comply with the terms outlined in this Shipping Policy.
10. Contact Us
If you have any questions or need assistance regarding this Shipping Policy, please contact our customer service team via:
📧 support@vivenza.fun
🌍 https://vivenza.fun